Thank you for using our service. This Refund Policy explains the terms applicable to payments, subscriptions, cancellations, and refunds for our SaaS platform. By purchasing a subscription or other paid service from us, you acknowledge that you have read and accepted this Refund Policy and our Terms of Service.
All subscription payments and other payments made for our SaaS services are generally non-refundable once access to the service has been provided.
Our service is a digital SaaS platform that is made available to customers electronically. Once your account has been activated and access to the paid features has been provided, the service is considered to have been made available to you.
Therefore, we do not provide refunds simply because a customer changes their mind after purchasing a subscription or decides not to use the service.
We do not provide refunds, credits, or compensation for unused subscription periods. This includes situations where:
Simply not using the service does not constitute a reason for a refund.
You may cancel your subscription at any time through the available cancellation option in your account or by contacting us.
Cancellation prevents future subscription renewals. Cancellation does not automatically entitle you to a refund for the current billing period.
Unless otherwise required by applicable law, you will retain access to the service until the end of the period that has already been paid for.
If you subscribe to a recurring plan, your subscription will automatically renew at the applicable billing interval unless you cancel it before the next renewal date.
You are responsible for cancelling your subscription before the next billing date if you do not wish to be charged for the following period.
A charge resulting from a subscription that was not cancelled before its renewal date is generally non-refundable, subject to any mandatory rights under applicable law.
If you believe that you have been charged twice for the same subscription or that an incorrect payment has been processed due to a technical or billing error, please contact us promptly.
We will review the transaction and, if we confirm that the charge was made incorrectly, we will take appropriate corrective action.
We do not provide refunds solely because of temporary technical problems, maintenance, outages, browser issues, device compatibility issues, or other temporary interruptions.
If you experience a technical problem that prevents you from accessing or using the paid service, please contact our support team. We will make reasonable efforts to investigate and resolve legitimate technical issues.
Where appropriate, we may provide a correction, replacement service, account credit, extension of the subscription period, or another suitable solution.
Nothing in this Refund Policy excludes or limits any mandatory rights you may have under applicable law.
If we fail to provide the digital service as required by law, or if the service has a legally relevant defect that we fail to remedy within the applicable period, you may have statutory rights including, where applicable, a right to terminate the contract or receive an appropriate refund.
These statutory rights remain unaffected by this Refund Policy.
Under German law, consumers can have remedies where a digital product is not provided or is materially defective.
If you are a consumer, you may have a statutory right of withdrawal depending on the type of contract and applicable law.
Nothing in this Refund Policy is intended to exclude or restrict mandatory consumer withdrawal rights.
Where the law permits the immediate provision of a digital service and the consumer has expressly requested that performance begin before the expiry of the withdrawal period, the applicable legal requirements regarding the loss of the withdrawal right will apply.
For digital content and services, German law specifically requires the relevant express consent and acknowledgement in circumstances where the withdrawal right is affected by immediate performance.
If a refund is required under applicable consumer protection law, we will process the refund in accordance with the applicable legal requirements.
Where a refund is legally owed, it will generally be made using the same payment method used for the original transaction, unless another method is legally permitted and agreed upon.
Unless otherwise stated at the time of purchase, promotional prices, discounts, special offers, and introductory pricing are subject to the same refund rules described in this Policy.
A discount or promotional price does not create an additional right to a refund.
Before initiating a chargeback or payment dispute, customers are encouraged to contact us so that we can investigate the issue and attempt to resolve it.
An unauthorized or fraudulent chargeback may result in the suspension or termination of the associated account, subject to applicable law.
Nothing in this section limits any legal rights available to customers.
If you believe that you are entitled to a refund or if you have a billing-related issue, please contact us at:
Email: contact.menucap@gmail.com
Please include your account email address, transaction details, and a description of the issue so that we can investigate your request.
We reserve the right to update or modify this Refund Policy from time to time.
Any changes will be published on this page with an updated "Last updated" date.
This Refund Policy is subject to applicable law.
Nothing in this Policy is intended to exclude, restrict, or waive any mandatory statutory rights that cannot legally be excluded or restricted.